In the rare event that your product fails to work due to a defect in workmanship or materials, XVTOY Tech team will, at its discretion, replace your product with the same or a similar product according to the warranty offered.
Valid warranty claims
Valid warranty claims
- Warranty claims must be made within the product warranty period. The warranty period begins on the original date of purchase. We need to add that the warranty on a replacement is from the original date of purchase on the receipt. A valid receipt is required in order to submit a warranty claim.
- Product covered under 1-year warranty*
- The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.
- *warranty period may be longer where required by law
To make a warranty claim
To make a warranty claim
After completing the Warranty RMA Request Form our Customer Service Team will contact you and sent you further instructions. Please do not send any product back to us without contacting us first. If your Warranty claim is valid we will cover the shipping costs for the replacement item.
Disclaimer
Disclaimer
XVTOY products are not intended for medical use and have not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas or skin.
Warranty & RMA Request
Submit your Warranty Request using this form